Privacy Policy

1. Introduction

Tumbil ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you use our laundry service app.

2. Information We Collect

We collect personal information you provide, including:

Name, email address, phone number, and mailing address
Location data (with your permission)
Device information and identifiers
Order details and preferences
Messages sent through our in-app messaging system
Payment information

3. How We Use Your Information

We use your information to:

Provide and improve our laundry services
Communicate with you about orders and services
Match you with available WashPros
Ensure platform safety and security
Analyze usage patterns to enhance our app and services
Process payment

4. Consent

By using our app, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.

5. Information Sharing

We may share your information with:

WashPros to fulfill your orders
Service providers who assist in our operations (e.g., cloud storage, analytics)
Legal authorities when required by law
Payment processors to handle transactions

We do not sell your personal information to third parties. We may transfer your data outside of Canada for processing. When we do, it will be protected by appropriate safeguards.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of electronic storage or transmission is 100% secure.

7. Your Rights and Choices

You have the right to:

Access and update your personal information
Request information about how we use and disclose your data
Challenge the accuracy and completeness of your information
Withdraw your consent (with certain limitations)
File a complaint about our privacy practices

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. We will securely delete or anonymize your data when it's no longer needed.

9. Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this policy periodically. We will notify you of any significant changes through the app or via email.

11. Contact Us

If you have questions about this policy or your data, please contact our Privacy Officer at:

Email: privacy@tumbil.com
Address: [Insert Tumbil's physical address]

If we do not resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.

Last updated: [Date]